Not a consultancy that recommends and leaves — SIer consulting.
ITSN, Inc.'s consulting is distinguished by this: the person who owns the upstream — vision and requirements definition — is responsible through to the outcome of the implementation phase. We hand over current-state analysis, grand design, and requirements definition as tangible deliverables — an assessment report and design documents, then move into hands-on support once agreed, and on into implementation. Large-scale build and operation may be delivered together with partner companies, but ITSN, as the requirements owner, sees the customer's goal through to the end.
Upstream work is a critical investment that determines whether a business initiative succeeds. At the same time, we often hear the anxiety that "all we see is billed hours piling up, with little clarity on what actually remains in hand." We resolve this anxiety structurally, by making the entry point a tangible deliverable, and by having the people who proposed and defined the requirements stay responsible through to the outcome of the implementation phase.
Fees accrue against hours worked, and the shape of the deliverable is hard to see. You receive recommendations, but implementation goes to a different company, and the design intent doesn't always reach the people building it.
The entry point is a clear deliverable (fixed fee) — an assessment report and design documents. What you'll end up with is clear from the start. What's more, the same ITSN that drew up the vision and requirements stays responsible and sees it through to the outcome of the implementation phase (large-scale build and operation are delivered together with partner companies).
The three pillars represent the theme axis — "what we address" in our consulting. Each area has its own entry-point assessment & design menu (deliverable-based), so you can also start small, in just the area you need. ("How we proceed" — the progress axis — is set out in the next 3 phases.)
We map the IT-wide picture from a management perspective. From a current-state inventory to an investment plan, overall system vision, and roadmap, we help management and frontline teams work from the same map.
Entry menu: IT current-state assessment report / Grand design document
We untangle your business operations and translate the "target state" into concrete requirements. We organize siloed processes and fragmented data, and design DX initiatives with clear priorities.
Entry menu: Process visualization & issue assessment report / Requirements & basic design document
We design the architecture of your technical foundation. We draw up a configuration covering network, cloud, and security in an implementable form, backed by ITSN's own infrastructure build track record.
Entry menu: Infrastructure assessment / Architecture design document
In any of the 3 pillars (theme axis), we proceed through these 3 phases (progress axis). By making the entry-point "assessment & design" phase a deliverable-based fixed-fee contract, cost is tied directly to output — so you start from ①. Once trust is established, we move into ② hands-on support, and then ③ implementation. At each phase, we make clear the contract type and the value you receive.
ITSN owns the upstream (consulting & requirements definition); implementation and operations are delivered with partner companies where scale or specialty calls for it. In every phase, the requirements-owning ITSN manages through to completion.
What ITSN is responsible for is the outcome through the upstream-to-implementation phase — that is, the realization of the customer's goal. Implementation and operations may, depending on scale or specialty, be delivered together with capable partner companies. Even then, the requirements-owning ITSN manages that work too, and stays responsible through to seeing the final goal realized.
Even if committing to a large contract right away feels risky, you can start small with a deliverable-based assessment & design menu. After reviewing the first deliverable (assessment report and design documents), you can decide whether to move on to the next phase.
If you already work with ITSN on implementation or operations, you can hand off upstream design for fully end-to-end delivery. A team that already knows your environment takes on the upstream work, eliminating the disconnect between design and implementation and optimizing the whole.
"We want to figure out where to start" — "We're looking for a partner we can hand the upstream work to" — we welcome inquiries at this stage. With our deliverable-based assessment & design menu, you can take a low-risk first step.
