System Integration
From Requirements Definition to Operations & Maintenance — all in one stop.
System Integration (SI) is a service that handles everything from IT system planning and requirements definition through design, build, migration, and operations & maintenance. ITSN is a vendor-neutral, independent IT company founded by members with over 20 years of infrastructure experience. Free from any single manufacturer's influence, we have supported the IT foundations of over 100 mid-size and small businesses.
System Integration SYSTEM INTEGRATION — From upstream to downstream, all in-house
We don't stop at "design only" or "build only" — we accompany you through the entire project in one stop. By eliminating the communication loss and ambiguity of responsibility that comes with distributing orders across multiple vendors, customers can consolidate everything into a single point of contact.
Do any of these challenges sound familiar?
- Orders are spread across multiple vendors, making accountability unclear
- You can define requirements, but lack engineers who can carry through to build and operations
- The system you deployed isn't being used on the ground / operations aren't functioning
- You want a partner who can accompany you from the PoC (Proof of Concept) stage
- You can't find a company that handles small-to-mid-scale projects with care
In SI projects, the accuracy of requirements definition and consistency from build through operations determine success or failure. As an independent IT company founded by members with over 20 years of infrastructure experience, ITSN has the structure to handle everything from upstream to downstream in-house.
3 Strengths of ITSN's SI
1. One-stop from Requirements Definition to Operations & Maintenance
Not just "design only" or "build only" — we support the entire project end-to-end. We eliminate the communication loss and accountability ambiguity of distributing orders across multiple vendors, so customers can consolidate to a single point of contact.
2. Vendor-neutral, independently funded — unbiased recommendations
Because we are not tied to any specific manufacturer's dealer position, we can recommend the optimal products and services for your challenges across the full landscape. We offer a wide range of options spanning servers, networking, security, cloud, Microsoft 365, and business surveillance cameras.
3. Track record of 100+ companies supported
We have a proven track record supporting customers across diverse industries including broadcasting (public and commercial), construction, manufacturing, healthcare, system integrators (peers), and IT distributors. Information management is conducted under an ISMS certification (ISO/IEC 27001:2022) framework.
Standard 5-Phase Process + PM Management REQUIREMENTS → DESIGN → BUILD → CUTOVER → OPERATION
- Requirements gathering
- Existing environment survey
- Requirements definition document
- PoC environment build & evaluation support
- Basic design & detailed design
- Migration planning
- Test planning
- Monitoring & operations design
- Installation & kitting
- System build & unit testing
- Equipment installation, power & cabling work
- Network connection & line installation
- Call center setup & monitoring configuration
- Data migration & configuration handover
- DNS cutover & client cutover
- Rehearsal & production cutover
- Integration testing
- Help desk operations
- System monitoring & incident response
- Routine task delegation
- EOSL management & vulnerability information gathering
- Regular review meetings
Project Management (cross-phase)
- WBS creation and progress management
- Issue log creation and issue tracking
- Regular meeting support and minutes creation
- PM outsourcing (PM-only engagements also available)
Technology Domains We Cover
| Server Infrastructure | IA servers, FT (Fault-Tolerant) servers, SAN, virtualization platforms |
|---|---|
| Networking | Switches, routers, wireless LAN, circuits, inter-site VPN & private networks, SD-WAN |
| Security | FW, UTM, IPS, remote access, MDM, antivirus, EDR, Cloud Backup for Ransomware |
| Client | PCs, Microsoft Intune, thin clients, kitting |
| Cloud | IaaS, Microsoft 365, groupware |
| Communications | Telephony, call centers, groupware integration, surveillance camera integration |
Even for products and services outside our existing track record, we work alongside customers through evaluation to full deployment. Being vendor-independent, finding the optimal solution together with our customers is ITSN's strength.
Track Record by Industry
| Broadcasting (Public & Commercial) | Large broadcasters to mid-size data broadcasters |
|---|---|
| Construction | Mid-size general contractors |
| Manufacturing (incl. automotive) | Small to mid-size |
| Manufacturer-affiliated Maintenance Companies | Large-scale |
| Healthcare | Medical device distributors |
| Web Development & Services | Small to mid-size |
| System Integrators | Mid-size to large-scale |
| IT Distributors | Small-scale |
ITSN is trusted by other SIers, with an extensive track record as a subcontractor and partner for large-scale system integrators.
Frequently Asked Questions
Can you handle small-to-mid-scale projects?
Can I consult you before requirements are finalized?
Can I request operations & maintenance only?
What areas do you cover?
Ready to discuss your system build or operations? Let's talk.
You can consult us at any stage of your project, from requirements definition through operations & maintenance. As a company holding ISMS certification (ISO/IEC 27001:2022), we support you with full respect for your information assets.